As we shift to remote and hybrid work, reliability is critical to business success. Reliability and uptime are often overlooked until disruption happens. “It’s the same for SSO and multi-factor authentication,” says Armstrong, “TeamViewer limits you and puts up a paywall around many critically important features.” 4. TeamViewer limits this feature and charges you extra for more access. For example, Rescue includes unlimited unattended access with every license.
Rescue offers more features and fewer limits compared to TeamViewer. Ruzzo offered another conclusion from the Zibis report: “When you look at these two products side by side,TeamViewer has additional and unforeseen costs you need to be aware of.” Transparency on pricing is a strength of Rescue. “A simple Google search can show many of the challenges that TeamViewer accounts have experienced over the last year in terms of cybercriminals finding vulnerabilities and stealing system passwords to gain access,” says Ruzzo.Īrmstrong believes that secure connections are Rescue’s “secret sauce.” The Zibis report finds that Rescue goes far beyond TeamViewer to ensure secure connections: even if a cybercriminal had access to stolen passwords, they’d still be blocked from using Rescue (unlike TeamViewer). Business is getting riskier.Ĭybercriminals have been aggressively targeting individuals and their devices, with the vast majority of data breaches involving a human element like phishing, stolen credentials, or human error. 5 Reasons to Terminate Your TeamViewer Relationship 1.
“TeamViewer, on the other hand, puts up paywalls around these important enterprise features and functions,” says Armstrong. Rescue enables single sign-on (SSO) as well as two-factor or multi-factor authentication (MFA). Ensuring authentication to an organization’s remote support platform is so critical. Larger organizations have more complex needs and workflows, making the ability to manage permissions and licensing really valuable.
#Does teamviewer support second factor full
Rescue gives admins the ability to have full control over who is connecting to whose computer and provides full control over how agents connect to end users. In today’s hybrid work environment, it’s important to be able to block malicious actors who might try to gain access to your remote support tool through some kind of backdoor, loophole, or poor safeguards. Rescue has multiple frictionless connection methods that allow organizations to choose what approach works best for their specific situations and environments. Since today’s support pros are in different environments supporting different machines, ease of use is crucial. Rescue has several essential capabilities built in like CRM integrations, robust reporting, and scripting that save time and improve performance. Organizations need a tool that helps support agents work better, no matter where they work. The report by Zibis Group, Rescue vs TeamViewer: Key Considerations and Differentiators When Evaluating a Remote Support Solution looks at four key categories that matter most for any remote support platform: 1. Armstrong punctuated the research findings with his eight years of experience discussing and demonstrating Rescue with customers, comparing and contrasting it with other products in the market, including TeamViewer.
In a recent webinar, Sam Armstrong, Rescue Senior Solutions Consultant, and Marie Ruzzo, Rescue’s Director of Product Marketing, discussed the results of research conducted by Zibis Group evaluating Rescue and TeamViewer for their ability to successfully address today’s most important remote support needs. “Instead we seek to highlight the key differences between Rescue and TeamViewer that can add value to customers and help them work better.” “Marie and I are not here to bash anyone’s existing relationship,” says Armstrong.
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